Emotional Artificial Intelligence is an emerging technology that allows systems to sense, learn, and interact with people’s emotions, moods, and intentions, by using data from our body movements, voices, facial expressions, and even body temperature. As these technologies appear in smart devices, buildings, and cities, they change how people experience their surroundings, giving rise to questions of the ethical and social implications including privacy, security, safety, and bias in systems. If these questions and the needs of the people are not addressed it could lead to mistrust of technology, as seen in the recent pushback against facial detection and recognition technologies.
Emotional AI is a rapidly growing industry with a current estimated value of USD 20 billion. Its presence can be felt across numerous industries – whether it’s self-driving vehicles, AI home assistants, to even predictive policing and Human Resource management. While AI has yet to achieve even half of its estimated potential, our daily lives have already been touched by the impact of emotion recognition and sensing artificial intelligence.